Returns & Exchanges

Last updated: 4 October 2026

We want you to feel confident shopping with Beyond Her Limits. If you wish to return an item or need help with your order, contact [FULL CUSTOMER SERVICE EMAIL].

Changing your mind

For most products purchased online, you may cancel your order without giving a reason from the time you place it until 14 calendar days after the day you receive your goods.

If goods from a single order arrive separately, this period normally ends 14 calendar days after the day you receive the last item.

To cancel, email [FULL CUSTOMER SERVICE EMAIL] or write to [BUSINESS ADDRESS] with a clear statement that you wish to cancel. Please include your name and order number.

You do not need our approval to exercise your statutory cancellation rights. After notifying us, you have a further 14 calendar days to send the goods back.

How to return an item

Contact us with your order number and the items you wish to return. We will provide the appropriate return address and instructions by email.

Return destination: [RETURN COUNTRY].

Please do not send your return to the dispatch address printed on your parcel, as this may not be the correct return location.

Requesting instructions does not extend your return deadline or make cancellation dependent on our approval.

Pack your items securely and keep proof of postage. We recommend using a tracked service.

Condition of returned items

You may inspect products as you would in a shop.

Where legally permitted, we may reduce your refund to reflect a loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Original packaging is helpful, but its absence does not automatically remove your statutory cancellation rights.

Return postage

For change-of-mind returns, you are responsible for the direct cost of return postage.

[INSERT ANY RELEVANT INTERNATIONAL RETURN INFORMATION. FOR GOODS THAT CANNOT NORMALLY BE RETURNED BY POST, PROVIDE THE ESTIMATED RETURN COST BEFORE PURCHASE.]

If an item is faulty, damaged on arrival or incorrect, we will cover reasonable return costs where required by law. Contact us so we can arrange a suitable return method.

Refunds

For a statutory cancellation where we have not offered to collect the goods, we will refund you without undue delay and no later than 14 calendar days after receiving the goods back or receiving evidence that you have sent them back, whichever happens first.

If no goods need to be returned, or we have offered to collect them, the applicable deadline is normally 14 calendar days after you notify us of cancellation.

Refunds are made to your original payment method unless you expressly agree otherwise. We do not charge a refund fee.

If you cancel your entire order, we also refund the cost of our least expensive standard delivery option. Additional amounts paid for premium delivery do not have to be refunded.

For partial returns, refunds reflect the amount paid for the returned items, including their allocated discount. Delivery charges are refunded where legally required.

Your payment provider may take additional time to display the refund.

Exchanges

Contact us if you would prefer a different item. We will explain the available options.

Store credit is optional and will not replace a refund where you have a legal right to one unless you expressly agree.

Faulty damaged or incorrect items

Products must be of satisfactory quality, fit for purpose and as described.

Contact us with your order number and a description of the issue. Photographs may help us investigate, where reasonably available.

You normally have a short-term right to reject faulty goods within 30 days of delivery. After that, you may still have rights to a repair, replacement, price reduction or refund, depending on the circumstances.

Please report problems promptly. A delay in contacting us does not automatically remove your statutory rights.

Cancellation exceptions

Legal exceptions may apply to clearly personalised goods or goods made to your specifications, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

Any applicable exception will be identified before purchase. Ordinary goods ordered from a supplier specifically for you are not automatically personalised.

These exceptions do not remove your rights if goods are faulty or not as described. Sale items have the same statutory rights as full-price items.

Optional cancellation form

To: [LEGAL BUSINESS NAME], trading as Beyond Her Limits

Address: [BUSINESS ADDRESS]

Email: [FULL CUSTOMER SERVICE EMAIL]

I hereby give notice that I cancel my contract for the following goods:

Goods: ____________________________________

Order number: ______________________________

Ordered on / received on: _____________________

Name: ____________________________________

Address: __________________________________

Date: _____________________________________

Signature, if submitted on paper: _______________

You may use this form, but you do not have to.

Nothing in this policy limits your statutory consumer rights.